Support Center

How Can We Help You?

Find answers to common questions about using RecruitMatch AI to optimize your job search.

For Everyone

General Questions

Account & Billing

Privacy & Security

Technical Support

For Candidates

Resume & CV Tools

ATS Scoring

Cover Letters

CV Builder

Subscriptions for Candidates

Still Need Help?

Can't find what you're looking for? Our support team is here to help you get the most out of RecruitMatch AI.

Contact Support support@recruitmatch.ai

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How Can We Help You?

For Everyone

General Questions

What is RecruitMatch AI?

Is RecruitMatch AI free to use?

How does the AI matching work?

Can I use RecruitMatch AI on mobile devices?

What file formats are supported for resume uploads?

Account & Billing

How do I create an account?

Can I change my email address?

How do I reset my password?

What payment methods do you accept?

How do I cancel my subscription?

Will I get a refund if I cancel?

How do I view my billing history?

Can I pause my subscription?

What happens to my data if I downgrade?

Do you offer annual billing discounts?

Privacy & Security

Is my resume data secure?

Do you sell my data to third parties?

How long do you keep my data?

Can I download all my data?

How do I delete my account?

Do you support two-factor authentication?

Technical Support

Why isn't my resume parsing correctly?

The site is loading slowly. What can I do?

I'm not receiving emails from RecruitMatch AI.

How do I report a bug?

What browsers are supported?

For Candidates

Resume & CV Tools

How do I upload my resume?

Can I upload multiple resumes?

How do I edit my uploaded resume?

What's the maximum file size for uploads?

Can I delete an uploaded resume?

How do I share my resume with recruiters?

Will formatting be preserved when I upload?

ATS Scoring

What is an ATS score?

How is my ATS score calculated?

What's a good ATS score?

How do I improve my ATS score?

Cover Letters

How does cover letter generation work?

Can I edit generated cover letters?

How many cover letters can I generate?

Can I save cover letters for later?

CV Builder

What is the CV Builder?

Can I import data from my uploaded resume?

How many templates are available?

Can I download my CV as a PDF?

Will my CV be ATS-friendly?

Can I add custom sections to my CV?

Subscriptions for Candidates

What's included in the free plan?

What do premium plans offer?

Is there a student discount?

Can I try premium features before subscribing?

Still Need Help?

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