Recruiter Support Center

How Can We Help You?

Find answers to common questions about using RecruitMatch AI for recruiting

For Everyone

General Questions

Account & Billing

Privacy & Security

Technical Support

For Recruiters

Getting Started

Candidate Management

AI Matching

Team Features

Subscriptions for Recruiters

Additional

Additional Questions

Contact & Support

Still Need Help?

Our support team is here to help you with any questions or issues you may have.

Contact Support

How Can We Help You?

For Everyone

General Questions

What is RecruitMatch AI?

Is RecruitMatch AI free to use?

How does the AI technology work?

Is my data secure?

Can I use RecruitMatch AI on mobile?

Account & Billing

How do I create an account?

How do I reset my password?

Can I change my email address?

How do I upgrade my subscription?

Can I cancel my subscription?

Do you offer refunds?

What payment methods do you accept?

How do I delete my account?

Can I pause my subscription?

Do you offer annual billing?

Privacy & Security

Who can see my resume?

How is my data protected?

Can I download my data?

Do you share data with third parties?

How long do you keep my data?

Are you GDPR compliant?

Technical Support

What file formats are supported for resume upload?

Why is my resume not uploading?

The analysis seems incorrect. What should I do?

Which browsers are supported?

How do I report a bug?

For Recruiters

Getting Started

How do I sign up as a recruiter?

What's included in the free trial?

How do I set up my company profile?

Can I invite team members?

Candidate Management

How do I upload candidate resumes?

What's the bulk upload limit?

How do I organize candidates?

Can I export candidate data?

How do I mark a candidate as hired?

Can I add notes to candidate profiles?

AI Matching

How does AI matching work?

What does the match score mean?

Can I customize matching criteria?

How accurate is the AI matching?

Why are some match scores low?

Can I re-run matching after updating a job?

Team Features

How do team subscriptions work?

Can team members see all candidates?

How do I transfer team ownership?

What happens when a team member leaves?

Can I have multiple teams?

Subscriptions for Recruiters

What plans are available for recruiters?

Can I switch plans?

What happens if I exceed my limits?

Do you offer enterprise pricing?

Is there a discount for annual billing?

Can I get a receipt for my subscription?

What payment methods do recruiters have?

How do I cancel my recruiter subscription?

Additional

Additional Questions

Do you have a mobile app?

Can I integrate RecruitMatch AI with other tools?

Do you offer training or onboarding?

What languages are supported?

How often do you update the platform?

Can I provide feedback or feature requests?

Do you have an affiliate or referral program?

Contact & Support

How do I contact support?

What are your support hours?

Do you offer phone support?